Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

Overview

eTechCoach, operated by Robert Andrew Contreras (Licensed Insurance Agent #2119517), is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with our SMS messaging program and services.

Information We Collect

Contact Information

• Name and business contact details
• Phone numbers and email addresses
• Insurance agency/company information
• Professional licensing information (when publicly available)

Communication Data

• SMS message content and delivery information
• Opt-in and opt-out preferences
• Response data to our communications

Public Professional Data

• Information from Department of Insurance public registries
• Publicly available professional contact information

How We Use Your Information

We use your information to:

• Provide telecom and technology solution information relevant to insurance professionals
• Send SMS messages about cost-saving opportunities and service offerings
• Respond to your inquiries and provide customer support
• Improve our services and communication effectiveness
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:

• With service providers who assist in delivering our services (subject to confidentiality agreements)
• When required by law or to protect our legal rights
• With your explicit consent

SMS Messaging

Consent

By opting in to our SMS program, you consent to receive marketing and informational messages from eTechCoach.

Frequency

You may receive approximately 1-2 messages per month.

Opt-Out

You can opt out at any time by:

• Replying "STOP" to any message
• Contacting us directly at support@etechcoach.com
• Calling our support line

Charges

Standard message and data rates may apply based on your wireless plan.

Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

Data Retention

We retain your information only as long as necessary to provide our services or as required by law. You may request deletion of your information at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of communications at any time
• File a complaint about our privacy practices

Professional Context

As a licensed insurance professional communicating with other insurance professionals, our communications are conducted in a business-to-business context using publicly available professional contact information.

Updates to This Policy

We may update this privacy policy periodically. Any material changes will be communicated via SMS or email with renewal of consent as required by law.

Contact Us

For questions about this privacy policy or our data practices:

Robert Andrew Contreras
eTechCoach

Licensed Insurance Agent #2119517
Email: support@etechcoach.com
Website: www.etechcoach.com

This privacy policy is designed to comply with applicable privacy laws including TCPA regulations for SMS communications.